Return & Exchange Policy
Check the contents of your parcel before signing for the delivery as we are not responsible for contents missing after you accept the parcel and sign for it. Do not sign and accept the parcel if the brand seal is removed or if the contents are missing from the parcel.
Every product at Bombay Artisan Co. is made with a lot of love, care and precision. We do not entertain any returns of the products unless you receive a damaged/defected product.
Incase of a defected product, you should report the same within 48 hours of delivery of the product. A complaint will not be entertained after 48 hours of delivery.
To report the damage, you can write to us: bombayartisanco@gmail and we’ll let you know the way forward.
In case you want to exchange the product, you can send the products back to us with the original packing at our office in Bombay (address will be provided to you over mail when you send an exchange request). As soon as we receive your product in our office, we do a quality check and ship the new product (subject to availability).
Or we can arrange for a pick up at our standard shipping cost of INR 150. When the delivery guy comes for a pick up of the item, please make sure he seals it in a courier bag in front of you as once they pick it from you and if we receive a different item, it is not our responsibility. We will provide the details of payment via mail when you request for an exchange. As soon as we receive your product in our office, we do a quality check and ship the new product (subject to availability). Our return pick up service takes approximately 10-15 days to reach us as there are a lot of regulations that have to be followed (due to COVID-19) so if you choose this option, please be patient in dealing with the exchange procedure.